PRIVACY POLICY

Special Needs Navigator LLC

specialneedsnavigator.us

Last Updated: October 2026

Overview

Special Needs Navigator™ LLC is committed to protecting your privacy. This Privacy Policy describes what information we collect through specialneedsnavigator.us and app.specialneedsnavigator.us (collectively, the “Site”), how we collect and use that information, and how we protect it.

The terms "we," "us," and "our" refer to Special Needs Navigator™ LLC. The terms “user,” “you,” and “your” refer to site visitors, session users, and any other users of the Site.

By using the Site or our AI consultation service, you agree to this Privacy Policy.

Information We Collect

We collect information in the following ways:

Information you provide voluntarily. If you contact us by email or submit an escalation request through the session interface, you may provide your name, email address, and details about your situation. We collect only what you choose to share.

  • Session content. When you use our AI consultation tool, the questions you ask and information you provide during the session are transmitted to Anthropic’s servers for processing. This is required to generate responses. Session content is not stored on our servers after your session ends.

  • Session summary downloads. If you choose to download a session summary at the end of your session, a document is generated and delivered to you. That document is not retained on our servers after delivery.

  • Session transcript downloads. If you choose to download a full transcript of your session, it is generated at session close and delivered to you. Like the session summary, the transcript is not retained on our servers after delivery. Both the summary and transcript contain only the information you provided during your session.

  • Payment information. When you purchase a session, your payment information is transmitted directly to Stripe, Inc. We do not receive or store your payment card data.

  • Usage data. We collect usage data such as pages visited, browser type, IP address, referring URL, and timestamp information. This data is used to administer the Site and analyze usage patterns through Google Analytics (GA4). We take steps to limit the personal information in this data, but some technical identifiers, such as checkout session references in page addresses, may appear in it.

AI Session Data - How It Works

Our AI consultation tool is powered by the Anthropic API (Claude). Here is how your session data is handled:

  • Session content is transmitted to Anthropic's servers for real-time processing. - Anthropic retains API prompt and response logs for 7 days, after which they are automatically deleted.

  • Anthropic does not use commercial API data for model training. This is an explicit commitment under Anthropic's commercial API terms.

  • We do not store session content on our own servers during or after your session.

  • We do not require you to create an account. To purchase a session or subscription, you provide an email address at checkout so we can connect your payment to your access. We do not require your name. Subscribers sign in with their email address and a one-time code. Your session content stays separate from your email address, and we do not store it.

  • Session recovery data. To let you resume an interrupted session, we temporarily store a small technical record - a session identifier, which planning track you selected, and the mode (Family or Professional) - for up to 48 hours after your last activity. This record never includes your questions, answers, or any other session content, and it is automatically deleted after 48 hours or as soon as you download your session summary or transcript, whichever comes first.

We recommend that you do not share sensitive personal identifiers - such as Social Security numbers, financial account numbers, or medical record numbers - during AI sessions. The service does not require this information to provide guidance.

Anthropic’s privacy practices are governed by its own Privacy Policy, available at anthropic.com/legal/privacy.

Escalation Emails

If you choose to submit a case review request or contact Eric Jorgensen directly via email, the information you provide in that message - including your name, email address, and any details you share - is received and retained by Special Needs Navigator LLC. This information is used solely to respond to your inquiry and is not shared with unrelated third parties. If you request a case review, Sage generates a short summary of your session and emails it to Eric along with the contact details you provide. Unlike the rest of your session content, that summary is received and retained by Special Needs Navigator LLC.

Email communications are delivered via Resend, our email delivery provider. Resend's privacy practices are governed by its own Privacy Policy, available at resend.com/legal/privacy-policy.

Follow-up emails. After you purchase a session, we may send you an automated follow-up email, about 24 hours later in Family Mode or about 4 hours later in Professional Mode, using the email address you gave at checkout. It is sent through Resend. You can reply to it or ignore it.

If you submit session feedback, your rating and any comments you write are emailed to us. If you consent, we may use your comments as a testimonial.

Session Recovery Storage

The temporary technical record described above under "AI Session Data" (session identifier, selected track, and mode) is stored using Upstash, Inc., a database infrastructure provider. Upstash's privacy practices are governed by its own Privacy Policy, available at upstash.com/privacy.

Upstash also holds short-lived technical counters that protect subscriber sign-in from abuse, such as how many access codes were requested or incorrect codes entered in a short period. These counters are keyed by a scrambled (hashed) version of the email address, not the address itself, and expire within an hour. A one-time-use marker for each access code expires within about 11 minutes.

Payment Processing

Payments for sessions are processed by Stripe, Inc. When you make a purchase, your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe’s privacy practices are governed by its own Privacy Policy, available at stripe.com/privacy.

Subscriber Sign-In

If you have a subscription, we verify it by looking up your email address in Stripe and emailing you a one-time 6-digit code through Resend. The code is valid for 10 minutes and can be used once. We do not store a password for you.

Office Hours Scheduling

If you book a paid Office Hours session, your name, email address, selected appointment time, and payment information are processed by Acuity Scheduling, Inc. to manage the booking. Payment is processed through Stripe, consistent with the "Payment Processing" section above. Acuity also stores the response you provide to the intake question confirming completion of a prior Sage session. This information is used solely to schedule and conduct your Office Hours session and is not shared with or accessible to Sage. Acuity's privacy practices are governed by its own Privacy Policy, available at squarespace.com/privacy.

Analytics

We use Google Analytics 4 (GA4) to collect usage data about how visitors interact with our Site. GA4 collects information such as pages visited, session duration, browser type, and general location (country/region level). This data does not include session content or the questions and answers you enter. Some page addresses recorded by analytics may include technical checkout references. We have restricted who can access this data and limited how long it is kept.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Cookies

We use a small number of cookies. Some are strictly necessary for sign-in, access and site security. Others support analytics.

Necessary cookies

  • crumb. Set by our website host (Squarespace) for security. Lasts for your browsing session. Contains no personal information.

  • ss_marketingCookiesAllowed and ss_performanceCookiesAllowed. Set by our website host to remember your cookie banner choice. Contain only true or false.

  • snn_subscriber. Set on the app after a subscriber enters the one-time code we email. Lasts up to 8 hours. Contains your email address, your subscription mode (Family or Professional), and the time you signed in. It is signed so it cannot be altered.

  • snn_billing. Set on the app only when a subscription payment has failed, so you can reach the billing portal to update your payment method. Lasts 1 hour. Contains your email address. It does not open a Sage session.

None of these cookies contain session content or are used for advertising.

Analytics cookies

We use Google Analytics 4 (GA4) to measure how our Site is used.

On our marketing site (specialneedsnavigator.us), analytics cookies are set only if you choose OK on the cookie banner. If you choose Decline, they are not set.

On our app (app.specialneedsnavigator.us), analytics cookies are set when the page loads, and the marketing-site banner does not control them. You can block them through your browser settings, or with the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. Blocking analytics does not affect the necessary cookies above.

The Site does not respond to Do Not Track signals sent by your browser.

Third-Party Links

The Site may contain links to third-party websites, including government agencies, attorneys, and other professional resources. We are not responsible for the privacy policies or practices of third-party sites. We encourage you to review their policies before providing any personal information.

Security

We maintain reasonable security measures to protect the personal information you share with us. However, no data transmission over the internet can be guaranteed as 100% secure. You acknowledge that information you voluntarily share through the Site could be accessed or tampered with by a third party, and you agree that we are not responsible for any intercepted information shared without our knowledge or permission. A detailed Data Security Policy governing our internal procedures, vendor oversight, and incident response is available upon request at eric@specialneedsnavigator.us.

Children

This Site and service are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe a child under 18 has provided personal information through our Site, please contact us at eric@specialneedsnavigator.us, and we will promptly delete it.

Your Rights and Choices

You may access, correct, or request deletion of personal information you have provided to us by contacting us at eric@specialneedsnavigator.us. Because session content is not stored on our servers, there is no session content associated with your identity for us to retrieve or delete. A limited, temporary technical record used solely for session recovery (see "Session recovery data" above) is automatically deleted within 48 hours of your last activity and does not require action on your part.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated Policy.

Contact

If you have questions about this Privacy Policy, please contact us:

Special Needs Navigator™ LLC

1301 W 7th St #1295

Frederick, MD 21702

eric@specialneedsnavigator.us

specialneedsnavigator.us